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In light of Covid-19, the Officetrax team is closely monitoring all developments. Protecting the health and well-being of our employees and ensuring continuous service delivery for our customers remains our highest priorities. In response, we have implemented our business continuity plan of remote working for employees.
In these unprecedented times, we will continue to use the communication and guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as our primary guidelines. We are also monitoring the directives of federal, provincial and municipal health authorities and will return to our office-based operations when it is deemed appropriate.
Please be safe and stay healthy.
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En réponse à Covid-19, l’équipe de l’Officetrax suit de près tous les développements à mesure qu’ils sont diffusés. La protection de la santé et du bien-être de nos employés, ainsi que le maintien de la prestation des services à nos clients demeurent nos plus grandes priorités. Par conséquent, nous avons mis en œuvre notre plan de continuité des activités de travail à distance pour les employés afin de nous assurer que vos services ne sont pas affectés.
En ces temps sans précédent, nous continuerons d’utiliser la communication et les conseils des Centres de contrôle et de prévention des maladies (CDC) et de l’Organisation mondiale de la Santé (OMS) comme lignes directrices principales. Nous surveillons également les directives des autorités sanitaires fédérales, provinciales et municipales et nous reprendrons nos activités de bureau lorsque cela sera jugé approprié.
Soyez en sécurité et en bonne santé.
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Industry
Service
Implemented
2015
Locations
26,500
"The ability for Officetrax to make adjustments on a one-to-one basis is vital to our success."
- Matthew Cicalo, Director of OperationsLegacy Group Enterprises
Legacy Group Enterprises is the culmination of people at all levels within the Facility Maintenance industry taking their experience and expertise they have acquired over the years and mixing it with a combination of modern technology and the high level of customer service of the past. They currently have approximately 26,500 locations. Legacy provides all maintenance trades as well as preventive services, project management, customized programs, and millwork manufacturing.
1. Challenges
Legacy as challenged by their client base to provide real-time information. Prior to Officetrax they were using manual data sorting in Excel which meant they were looking for something like the Officetrax customer portal to replace Excel.
2. The Journey
Legacy attempted to overcome their challenges first by using web crawlers and Excel experts who could manipulate their data as close as possible to what was needed. However, this was extremely time consuming and results were a marginal success.
We considered three other maintenance software platforms, but none of the other providers could commit to the customizations we required.
3. Goals
- Track work order history
- Manage vendor database
- Customize reports and data for clients
- Have an easy-to-use solution for technology challenged employees
4. The Solution
Legacy decided to use Officetrax's cloud-based SaaS maintenance application. Having worked with Officetrax before, as well as other software platforms, the team at Legacy were able to easily and intimately get to know the system.
5. Results
- Allowed a reduction in time spent training new employees
- Reminders and alerts help eliminate mistakes
- Allowed Legacy to go paperless
- Efficiencies in Officetrax increased the amount of work an individual can handle
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