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In light of Covid-19, the Officetrax team is closely monitoring all developments. Protecting the health and well-being of our employees and ensuring continuous service delivery for our customers remains our highest priorities. In response, we have implemented our business continuity plan of remote working for employees.
In these unprecedented times, we will continue to use the communication and guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as our primary guidelines. We are also monitoring the directives of federal, provincial and municipal health authorities and will return to our office-based operations when it is deemed appropriate.
Please be safe and stay healthy.
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En réponse à Covid-19, l’équipe de l’Officetrax suit de près tous les développements à mesure qu’ils sont diffusés. La protection de la santé et du bien-être de nos employés, ainsi que le maintien de la prestation des services à nos clients demeurent nos plus grandes priorités. Par conséquent, nous avons mis en œuvre notre plan de continuité des activités de travail à distance pour les employés afin de nous assurer que vos services ne sont pas affectés.
En ces temps sans précédent, nous continuerons d’utiliser la communication et les conseils des Centres de contrôle et de prévention des maladies (CDC) et de l’Organisation mondiale de la Santé (OMS) comme lignes directrices principales. Nous surveillons également les directives des autorités sanitaires fédérales, provinciales et municipales et nous reprendrons nos activités de bureau lorsque cela sera jugé approprié.
Soyez en sécurité et en bonne santé.
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Industry
Service
Implemented
2014
Employees
30
"I have utilized Officetrax for the majority of my career and I cannot imagine handling our workload without it."
- Kiira Esposito, VP of Business DevelopmentBranded Group
Branded Group is a Nation-wide Facility and Construction Management company with approx. 30 employees. Branded Group handles on-demand repair and maintenance/projects for corporate companies with multiple locations. They subcontract services to local technicians nation-wide.
1. Challenges
Branded Group has been using Officetrax since the start. However, prior to being with Branded Group, Kiira Esposito (VP of Operations), faced many problems which lead to working with Officetrax at Branded Group:
- Lack of ability to track and note jobs
- No reminders or follow-ups on jobs which left work falling through the cracks
- Reporting from Excel resulted in skewed data
- Tracking service calls in spreadsheets was inefficient
2. The Journey
Inefficient workflows at previous companies lead the Branded Group team to start working with Officetrax immediately.
We had to touch every job, every day, to make sure nothing got missed. That is such an inefficient way to handle the workload, but we had no other option. We looked at each job daily, or we missed something.
3. Goals
- Needed a proper work order tracking and execution system
- Needed a way to gain insights into daily jobs
- Needed a way to manage all customer and location data fast and efficiently
4. The Solution
Having worked with Officetrax at previous companies, when Branded Group was created, it was an easy choice to start working with Officetrax's cloud-based SaaS platform to manage their maintenance workflow. They knew that without a system like Officetrax, they were spending too much time on day-to-day tasks.
5. Results
- Reporting features allowed the team to provide analytics to their customers which helps them stand out as a management company. They are now able to help their customers track their spend and reoccurring issues.
- Follow Up Reminders help the team stay on top of jobs without having to check them daily
- Keeping track of vendors is easy with Vendor Management
- Customized Features have also been made to help Branded Group's specific workflow
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